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Customer Service

text: The Grand Canyon Field Institute

Customer Service

Fax 1-928-638-2494
Phone 1-800-858-2808, extension 7030 or direct at 928-638-7030
Write Grand Canyon Association
Attn: Order Dept.
P.O. Box 399
Grand Canyon, AZ 86023


The Order Department is open Monday through Friday 8 a.m.โ€“ 5 p.m. MST.

The Order Department will be closed Monday, January 16, 2017


You may return or exchange any item still in its original packaging, within 30 days of purchase. (Opened, DVDs, CDs, and software may not be returned.) Please enclose a copy of your receipt with the item.

Please note: We are not affiliated with any other business in the park and cannot accept returns of their merchandise; if you bought the item from us, our name (Grand Canyon Association) will appear at the top of the receipt.

Shipping Policies and Procedures:

  • Orders are normally shipped within two business days.
  • Questions may be directed to or call 1-800-858-2808 extension 7030.
Order Total Standard Shipping & Handling Cost
$0.00 to $10.00 $6.50
$10.01 to $15.00 $7.50
$15.01 to $25.00 $8.50
$25.01 to $50.00 $9.50
$50.01 to $100.00 $12.50
$100.01 and up $16.50
Special Shipping & Handling Rates
Canada or Mexico Standard plus $12.00
International Standard plus $22.00
  • Orders usually ship within 1-2 business days after your order is processed.
  • Although we try our best to ship your order as estimated, delivery times are not guaranteed. Note: "Business days" means Monday-Friday and excludes holidays.