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Customer Service

text: The Grand Canyon Field Institute

Customer Service

Fax 1-928-638-2494
Phone 1-800-858-2808, extension 7030 or direct at 928-638-7030
Write Grand Canyon Association
Attn: Order Dept.
P.O. Box 399
Grand Canyon, AZ 86023


The Order Department is open Monday through Friday 8 a.m.โ€“ 5 p.m. MST.


You may return or exchange any item still in its original packaging, within 30 days of purchase. (Opened, DVDs, CDs, and software may not be returned.) Please enclose a copy of your receipt with the item.

Please note: We are not affiliated with any other business in the park and cannot accept returns of their merchandise; if you bought the item from us, our name (Grand Canyon Association) will appear at the top of the receipt.

Shipping Policies and Procedures:

  • Orders are normally shipped within two business days.
  • Questions may be directed to or call 1-800-858-2808 extension 7030.
Order Total Standard Shipping & Handling Cost
$0.00 to $10.00 $6.50
$10.01 to $15.00 $7.50
$15.01 to $25.00 $8.50
$25.01 to $50.00 $9.50
$50.01 to $100.00 $12.50
$100.01 and up $16.50
Special Shipping & Handling Rates
Canada or Mexico Standard plus $12.00
International Standard plus $22.00
  • Orders usually ship within 1-2 business days after your order is processed.
  • Although we try our best to ship your order as estimated, delivery times are not guaranteed. Note: "Business days" means Monday-Friday and excludes holidays.