Customer Service

text: The Grand Canyon Field Institute

Customer Service

Questions
E-mail order@grandcanyon.org
Fax 1-928-638-2494
Phone 1-800-858-2808, extension 7030
Write Grand Canyon Association
Attn: Order Dept.
P.O. Box 399
Grand Canyon, AZ 86023
U.S.A.

Hours

The Order Department is open Monday through Friday 7 a.m.– 4 p.m. MST.

Returns

You may return or exchange any item still in its original packaging, within 30 days of purchase. (Opened, DVDs, CDs, and software may not be returned.) Please enclose a copy of your receipt with the item.

Please note: We are not affiliated with any other business in the park and cannot accept returns of their merchandise; if you bought the item from us, our name (Grand Canyon Association) will appear at the top of the receipt.

Shipping Policies and Procedures:

  • Orders are normally shipped within two business days.
  • Expedited shipping cannot be sent to a PO Box, you must list a physical address.
  • Questions may be directed to order@grandcanyon.org or call 1-800-858-2808 extension 7030.
Order Total Standard Shipping & Handling Cost
$0.00 to $10.00 $6.50
$10.01 to $15.00 $7.50
$15.01 to $25.00 $8.50
$25.01 to $50.00 $9.50
$50.01 to $100.00 $12.50
$100.01 and up $16.50
Special Shipping & Handling Rates
UPS Two Day Standard plus $22.00
UPS Next day air (where available) Standard plus $45.00
Canada or Mexico Standard plus $12.00
International Standard plus $22.00